Hosting Pine

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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is present on each page. A context menu will open. It contains exhaustive info about all the actions that you can carry out on that particular page. Each pop-up window appears on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide range of video tutorials describing how to use our Control Panel. They're designed for those of you who want to see how things are being done rather than just reading articles. In this way, everyone can quickly find their way around our hosting Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you searching for, take a gaze at our comprehensive Frequently Asked Questions database, which contains questions asked by real individuals and offers real solutions. We regulary update our FAQ section with new Q&A's in order to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the solution you need in the FAQ database either, you can touch base with our fantastic team of customer service technicians available 24-7-365 and ready to help you with any problem. Each support ticket you open will be responded to within sixty minutes (the average ticket response time is about 20 mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 127103

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com